What were you trying to achieve? For this blog assignment we were pretending to be on a design team for Dr. O’Connell who wanted to give first semester freshman a visual guide to the Advising process. Due to the fact that the Advising process can be complicated to first-year students, our goal was to decrease the cognitive load of these students by simplifying instructions in the form of a flow chart diagram.
What problems did you encountered and how did you solve them? I encountered many problems during this assignment. I first struggled to remember all the steps of the advising process due to the fact that I am a senior and it has become muscle memory for me at this time. I also struggled to find the best way to make this chart easily understood to a younger demographic because they might not have been introduced to things like “MyRWU” at that time. I solved these problems by speaking with my freshman cousin and his sophomore friends who go to this school; they helped refresh my memory on any main points that I may have missed out on. They also helped me to determine what information was easily understood, opposed to what information was confusing in the eyes of a freshman.
What was your AHA! moment? I think my AHA! moment was the second time around when I realized color was not the most accurate way to conduct a flow chart. Instead, I switched this in my final draft so all the criteria was black and white, but the beginning and end points were bolded so people could see the difference better. I also had an AHA! moment when I figured out the correct way to create loops and arrows to send a user back on the flowchart if they were missing a step. I pretended I was using the flowchart myself and went through the steps to be sure it was a smooth process.
What connections did you make to what you have learned in the readings and in class? This assignment relates to our discussion in class on Occam’s Razor. There are many steps in this process that we either know we know, don’t know we know, know we don’t know, or don’t know that we don’t know. It is hard to create an informative diagram without brainstorming with others to be sure that everything is completely added, and nothing was left out, accidentally or not. Many times by brainstorming prior to creating a diagram such as a flow chart, even a senior will be given a piece of information that they didn’t realize they didn’t even know about, and this information could even make their life easier in the long run as well.
Finally, another connection that can be made involves our reoccurring discussion on cognitive load. Cognitive load can be described as ‘the burden on working memory during processing of information’. As a freshman the individual might experience over processing of information in their minds, and it will just add to the stress of first semester problems in the long run. Our goal was to reduce this cognitive load, and using a flow chart is another great way to do organize information in a simple and fun way to read.
What would you do differently had you more time or resources? If I had more time I would keep making a few more rough drafts and play around with the format until I was 100% comfortable that it was the easiest way to display the information. I would even look at other examples to see if there was any information that I didn’t realize I left out, to be sure I am giving the freshman my best work, and helping them out as best as possible without actually doing the work for them.
Draft One:
Draft Two:
Final Product:







